Returns or Exchanges
Every item that we sell meets our highest standards for quality.
For booking orders, applicable to most Organization, Teams, Schools and Associations, an order may only be changed or canceled prior to the order deadline. Applicable order deadlines will be posted on each collection and product page. No refunds or exchanges will be possible after the order deadline has passed, unless approved and made directly with the Organization, Team, School or Association. This will likely apply only if additional inventory is kept on-hand.
There are no returns or exchanges on customized items, unless the items are defective.
To return an item that meets the above eligibility requirements, please contact customer service.
Cancel or Modify an Order
To cancel an order, or modify a mistake made during online ordering or order checkout, please contact customer service immediately. Booking orders may only be cancelled prior to the order deadline.
Refunds (if applicable)
On approved items where a refund is processed, a credit will automatically be applied to your credit card or original method of payment. All refunds will be minus a processing fee of 15%.
Late or missing refunds (if applicable)
If you have been approved for a refund but haven't yet received payment, please double check your bank account, then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact customer service to be connected to our accounts payable department.
Clearance items (if applicable)
Clearance items are offered at a reduced price and have been discounted for sale. Clearance items are not eligible for refund or exchange.